Leverage our expertise in helping retailers select an enterprise-level IT Service Management (ITSM) software.
By Allen Eskelin | CEO | Peak Portfolio | Apr 20, 2015
Peak Portfolio helps enterprise restaurant, retail, and hotel chains select technology and negotiation successful vendor relationships. Our services related to IT Service Management (ITSM) software include:
Leverage our experience with large-scale enterprise technology selection and negotiating for companies like Dunkin' Brands, Starbucks, and Papa Murphy's.
We have refined this process over the past 25 years, with many variations to handle multiple parallel and/or staggered vendor selections, complexity, innovation, and multiple brand stakeholders. But generally speaking, these primary steps should be part of your selection process:
This process works well because we reduce the number of vendors as each round gets progressively more expensive for both the customer and vendors. It also allows you to use objective, quantitative evaluation methods early in the process to narrow the list of vendors. Then adding the more subjective research methods can help differentiate vendors and ensure a good cultural fit.
We have successfully negotiated 9-figures in technology deals for top-10 chains with the following track-record:
Note that these results include hardware (typically low margin to begin with).
Here is an example of a successful enterprise-level ITSM software selection and negotiation we led for Papa Murphy's:
Contact us to discuss your next ITSM software selection.